Servicio de atención al ciudadano

HOW TO REGISTER:

Service and register in WhatsApp Moncofa City Council are free. The process comprises the following steps:

  1. Send a whatsapp number 654101437 with the ALTA, name and ID. Example: ALTA, Pedro Gonzalez, 12345678Z
  1. Save on the agenda the number 654101437 to start receiving municipal information on their smartphones. Otherwise it could not receive them.
  2. Discharge will occur within 7 working days counted from the date the message was sent.

HOW TO UNSUBSCRIBE:

The user can unsubscribe from the service at any time. To stop receiving messages, you must send a whatsapp number 654101437 with the word LOW.

TERMS OF USE

All interested persons who are discharged a mailing list where messages are sent, ensuring data protection will be created.
To avoid saturating of information to users will continue from the City basic rules for using the messaging service:

  • Whatsapp one day, except in the case of having an emergency information or special interest, to be sent in any case be sent.
  • Messages from Monday to Sunday, from 9.00 am to 21.00 pm will be sent, except in the case of having an emergency information or special interest, to be sent when necessary.
  • The data of users will be introduced in a single database and exclusively for the information service via Whatsapp. These data to any external body will not provide nor be used for any other management.
  • This service is only informative by the municipality of Moncofa, is not a channel for the user to send messages.